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Terms & Conditions

Payment

Payments

The credit/debit cards we accept are:

Visa

MasterCard

Maestro /Switch & Solo

Visa Delta Card

 

When will my order be dispatched?

Once payment has cleared your order will be dispatched. You shall receive a confirmation email of all products that you have purchased once payment has cleared.

Ordering

How To Shop

The product detail page provides you with all the information you need to start shopping at our Online Superstore. You can see your chosen product in more detail, view the sizes available and add the product to your shopping basket:

Description – This is a description of the product and includes the fabric detail for clothing items.

Product Image – All products have an image so you can take a closer look at what you wish to buy. You can click on the image to enlarge the view. (This may take a moment to download on slower connections).

Add to Basket – Clicking this button adds the item to your shopping basket. Before you do this, please ensure that you have selected the appropriate size. You will then be taken to your basket page where you will be able to amend your order if you wish to add more items to your order continue shopping.

Discount – Your 10 per cent Season Ticket Holder/Membership discount and/or Leeds United MasterCard discount(s) is applied to eligible full price items once you click to checkout when you complete your transaction.

Vouchers – Gift vouchers can be used at the Online Superstore. If you have a valid voucher then please scratch off the panel on the front of the voucher and enter the code when making a purchase.
Please Note: The value of vouchers can only be used to buy products ONLY. You can not use your voucher to buy Postage and Packaging.

Sizing Guidelines

ADULTS

 
 

S

M

L

XL

XXL

XXXL

CHEST - Inches

36-38

39-41

42-44

45-47

48-50

51-53

CHEST - cm

91.5-96.5

99-104

107-112

114-119.5

122-127

129.5-133.5

WAIST - Inches

30-32

33-35

36-38

39-41

42-44

45-47

WAIST - cm

76-81

84-89

91.5-96.5

99-104

107-112

114-119.5

LADIES

 

8

10

12

14

16

18

CHEST - Inches

32

33

35

37

39

41

CHEST - cm

81.5

84

89

94

99

104

WAIST - Inches

26

28

30

32

34

36

WAIST - cm

66.5

71.5

76.5

81.5

86.5

91.5

JUNIOR

 

XSJ

SJ

MJ

LJ

XLJ

AGE - yrs

5-6

7-8

9-10

11-12

13-14

HEIGHT - cm

110-116

122-128

134-140

146-152

158-164

BABIES

 

0-3mth

3-6mth

6-12mth

12-18mth

18-24mth

2-3yrs

HEIGHT – cm

62

69

76

83

90

98

Placing Your Order

Before you order, please ensure:

  • You have ordered the correct size for the product (if applicable)
  • You are aware of the expected delivery dates for the product
  • The desired quantity is correct
  • You have read the terms & conditions
  • If you are wishing to claim 10% membership discount ensure that you customer number is saved within your registered details

On your shopping basket page, when you are ready to purchase, click the ‘proceed to checkout’ button.

If you are a new customer you will be taken through to the order form when you will be asked to enter information, including the delivery address, your name and payment details. Once this is completed you will be shown an order confirmation page and you will receive a confirmation email from us.

Please note, for security reasons your first order must be delivered to the billing address of your credit card.

If you are an existing customer, you will be asked to log in, if you have not done so already. If none of your details have changed you will be asked for your credit card details. Once this is completed you will then be shown an order confirmation page and you will receive a confirmation e-mail from us.

Please note that when you click ‘Proceed to Checkout’ you will be taken to a secure area of the Online Superstore. This ensures that all personal information you enter will be encrypted so it cannot be read by others.

Registering

When you first order a product from us, a profile is created from the information that you provide. This includes details including the delivery address and your name:

Name & Surname – Please complete these fields as requested.

Address – We cannot deliver your items without an address. If you do not live in a city please complete your postal town and please add your postcode or zip code if known. Please note that we do not deliver to PO Box address. Please select your country of residence from the drop-down menu provided.

Customer Number – You must enter a valid customer number to be eligible for the 10 per cent discount available to valid season ticket holders and members.

Why can’t I find my country of residence on the dropdown menu? If your country of residence is not on the drop-down menu please call our order-line on 0871 334 2019.

Telephone & Mobile numbers – We require these in order to contact you quickly in the event of any queries we may have regarding your order. These numbers will not be passed onto any third party and we will only contact you should we need to.

Email Address– This is important as it is used to log you onto the website. Please complete this field very carefully, checking it is correct. We can also keep you updated with special offers and news about our website via e-mail.

Password – You will also be prompted to create a password. This should be between six and 10 characters and something you can remember easily, but not too obvious. It is recommended you make your password a mixture of letters and numbers for security purposes. Your password is case sensitive.

Stock & Availability

Whilst every effort is made to ensure all items featured on the Online Superstore are in stock, occasionally some items will be temporarily out of stock.

If an item is out of stock on our Online Superstore, and we cannot obtain any further supplies, we will remove the item from sale.

Although we try to get all orders dispatched within 2-3 working days of the order, this may not always be possible for the following reasons:

Products on Pre-Order or Products that are not in stock at the time of ordering.

Credit Card Checks – we may need to make additional checks on your credit card.

Shirts with additional name, numbering and badges may take an extra few days to dispatch.

Please note that once a squad name and number have been printed on the shirt, unless the shirt is faulty we cannot provide a refund or exchange the shirt even if that player subsequently leaves the club or his squad number changes.

The products illustrated on this website are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. Leeds United accepts no responsibility for variances in colour or style due to the settings on the users monitor.

Leeds United reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

Recycling Policy

At Leeds United we want to make your life easier while finding solutions to reduce the impact of electronics on the environment. Recycling your old electrical goods as well as your waste portable batteries is the answer to both.

How can we help?

We offer a couple of options to help you say goodbye to your old appliances, electrical equipment and portable batteries.

Recycle for free in-store

When you buy any electrical product from Leeds United you can bring your old similar appliance into The Leeds United Superstore and we’ll recycle it for you for free. You can also bring your waste portable batteries into the Leeds United Superstore and we'll recycle them for free as well.

Why recycle?

It saves resources – around 85% of the components from electronic products can be recycled into new products and parts
It protects the environment – old electrical are often sent to landfill sites where they can leak dangerous substances into the soil and water supply, risking plant, animal and human health
We’re committed to it – we believe that recycling old equipment is the right thing to do. We also abide by the Waste Electrical and Electronic Equipment (WEEE) regulations by offering ways in which you can recycle your old electrical products and waste portable batteries free of charge

What else do you need to know?

Buying new products
Look for the crossed out wheelie bin symbol. Any product bearing this symbol should not be thrown in the bin.

Did you know?

Three quarters of waste electrical goods end up in a landfill site
Every year in the UK, we go through over 1.2 million tonnes of electrical waste. That’s the equivalent of 150 thousand double decker buses
Two million TV sets are discarded every year. Most end up in landfill sites.
Electrical goods are the fastest growing waste stream in the UK, growing by 5% each year
For more information visit www.recycle-more.co.uk

Security

Safe shopping is important to everyone. We have gone to great lengths to ensure your details remain safe. When you start the order process you can be sure that every step of the way is 100 per cent secure.

Free Home Shirts T&Cs

To get your Free Home shirt purchase Adult and Junior Away Shirt or Baby and Infant boxset then select the equivalent Home Shirt / Boxset size and add to your basket.

*While Stocks last and subject to availability. Not in conjunction with any other offer including Membership and LUFC Mastercard discount.

Delivery

Delivery

We constantly strive to update and improve our delivery services to offer you competitive rates and secure delivery. Please note that we do not deliver to PO Box numbers.

We aim to dispatch all orders within 10 working days (subject to stock availability), but please allow up to 28 days for delivery to destinations outside of the UK. It is our policy to dispatch orders in the shortest time possible, but we cannot be held responsible for any delay whilst in transit.

All UK orders are sent via a tracked service. You will receive an email once your order is being despatched to confirm the tracking number for your parcel. You can track the progress of your delivery by logging Onto the Courier website with the link attached.

Should your order be available and ready for immediate dispatch and it fails to reach you within the times quoted, then please contact us on 0871 334 2019.

 

Postage Prices

ORDER VALUE

UK STANDARD DELIVERY

EIRE/EUROPE DELIVERY

OVERSEAS DELIVERY

Up to £25

£4.95

£7.95

£12.95

£25.01 to £60

£5.95

£9.95

£14.95

£60.01 to £99.99

£6.95

£10.95

£15.95

£100 to £199.99

FREE

£15.95

£19.95

£200 and Over

FREE

FREE

FREE

After Purchase

Order Cancellation Policy

You have the right to cancel your order at any time up to the eighth working day AFTER you receive the goods, except where the goods have been personalised or made to your specification, or (in the case of audio or visual recordings or computer software) the package has been unsealed.

A working day is any day except a Saturday, Sunday or public holiday. In order to cancel, you must write, fax or email us to tell us you are cancelling your order (our returns form will do), and return the goods to us unused and in good condition at your own expense. We will then refund the price and the amount you paid for your original postage and packing.

Refund & Exchange Policy

If you purchase any product from the Online Superstore and you change your mind, it’s not a problem!

Return your receipt, with your unworn / unopened purchase within 1 month and we will exchange or refund it via the original method of payment.

When returning an item please include a note of what action you would like to be taken i.e.: refund, replacement, faulty etc

For a combination purchase (buy one get one free or buy a product and get a product free), you must return any free items or vouchers back to us before we can process a refund.

Refunds are not given on goods that have been personalised or made to your specification or printed with a players name or squad number even if the player subsequently leaves the club or his squad number changes during his career at Leeds United Football Club.
We do not offer refunds or exchanges on jewellery or computer games / DVD / CD unless otherwise stated or they are faulty. We are pleased to offer this in addition to your statutory rights.

Please note that for your protection Leeds United recommends that you use a recorded service to return any goods as we cannot be held responsible for goods not received. We would like to point out that all return and re-shipping charges are the customer’s liability. Please return your goods to the address below:

Leeds United Football Club
York House
Wetherby Road
York
Y026 7NH

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Registered Name - Leeds United
Football Club Limited
Registered Office - Elland Road,
Leeds, LS11 0ES
Leeds United Football Club Limited is a company registered in England and Wales with company number. 06233875 VAT Registration No. 927 5759 77
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